FAQ

  • How do I book accommodation?

    You can book accommodation by creating an account on the Airbnb website or mobile app, searching for accommodations in your desired location, and then selecting the dates and number of guests for your stay. Once you have found a suitable accommodation, you can book it and pay for it through Airbnb's secure payment system.

  • What should I do if I have a problem with my accommodation?

    If you have a problem with your accommodation, you should first contact administration to try and resolve the issue. If the host is unable to resolve the issue, you can contact Airbnb's customer support for assistance.

  • What is the cancellation policy?

    The cancellation policy varies depending on the accommodation and the host's settings. When booking an accommodation, you will be able to see the host's cancellation policy and any fees that may apply if you cancel your booking.

  • Can I bring pets?

    Whether or not pets are allowed at our accommodation is up to the individual host. You can check the accommodation's listing to see if pets are allowed or contact the host to ask.

  • Is it safe to stay at the accommodation?

    We take the safety and security of our guests seriously and have several measures in place to ensure that its accommodations are safe. However, it is important to remember that staying in an Airbnb accommodation is different from staying in a hotel and that guests should take certain precautions, such as researching the location and reading reviews before booking.

  • How do I leave a review this accommodation?

    After your stay, we will send you an email inviting you to leave a review of the accommodation and host. You can also leave a review through the Airbnb website or mobile app.

  • What should I do if I have a complaint about my accommodation?

    If you have a complaint about your Airbnb accommodation, you should first contact the host to try and resolve the issue. If the host is unable to resolve the issue, you can contact Airbnb's customer support for assistance.